1 reviews | Active since Jul 2016
Telkom Mobile THEFT
<p>Following two years of an average mobile service at best, I was shocked to find out that I was still being billed for my Telkom contract. I then contacted the Telkom agent who initiated the contract and following my contract still not being cancelled, I escalated to the matter to various other channels. None have cancelled the service and I have still been billed for 5 months due to my being overseas and having blind faith in Telkom. I eventually asked my bank to stop the debit order from my side and still haven't heard from Telkom. I'd appreciate a response via email and a refund but I guess that would be the equivalent of blue & green unicorns exisiting...</p>
Hi Surge101
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media Team
Best regards,
Hi Surge101
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media Team
Best regards,
Good afternoon Luleka
I thank you for providing a reply to my message. Despite this, and having received messages that state that my case has been resolved:
Your case no ********** 9 @ Telkom Mobile is resolved.Who are you gonna call! This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice, available at : http://www.telkom.co.za/TelkomEMa*******Notice.PDF
Yet I still have not received the amount that I believe was '******'...Please proveide an email address to my hellopeter email address so that I may be able to respond to & resolve this issue.
Many thanks
Good afternoon Luleka
I thank you for providing a reply to my message. Despite this, and having received messages that state that my case has been resolved:
Your case no ********** 9 @ Telkom Mobile is resolved.Who are you gonna call! This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice, available at : http://www.telkom.co.za/TelkomEMa*******Notice.PDF
Yet I still have not received the amount that I believe was '******'...Please proveide an email address to my hellopeter email address so that I may be able to respond to & resolve this issue.
Many thanks