Telkom mobile the worst mobile service provider

<p>At the inception of taking out my contract, I have experience mis- selling, however, I over -looked as an error, little was I aware this is a warning sign on the service delivery that would follow. I have called in with product related questions since that I was given false/incorrect information. The number 180(customer service) is certainly scripted as to what to say and cannot provide information outside the script. I waited for managers to call me as requested from September. I was told that agents aren’t allowed to put their managers on the line as it is call avoidance. My question is am I expected to put up with this terrible service. On the 25 September, I called in an purchased a ‘Free me 1 gig data” I was advised that this data would be depleted first thereafter when I receive my monthly data would only be effect one my ‘FREE ME 1gig was either used or expired. This has not been the case, I have now experienced my monthly data being used first and today my FREE ME DATA expired thus I have no data on my phone. I have called in the customer service agents that have standard scripted answers. I was told that I should wait 72 hours (9 days) for a resolution. I have never defaulted in payment and have never imposed a waiting time to pay Telkom. This is Telkom's error. SORT IT OUT!</p> <p> I have requested to speak to some-one that can help and too much surprised to encouraged by a customer service agent to complain on ‘HELLO PETER” I was also told Telkom does not have direct land lines. What type of service do you offer? Seems like once the sale is completed the customer means nothing to you. TELKOM YOU ARE IN BREACH OF CONTRACT. I will never recommend this service to anyone. </p>