Telkom Mobile The WORST Customer Care&loyalty Services!!!

i have been experiencing problems with the information the call agents have given me for sometime but now i have reached my limits!! i spoke to three different agents and they all told me that if i pay a certain amount my line will be unsuspended. So i did so, according to what i was advised. To my surprise the day i called to see if the money had finally reflected, i was informed by the new agent that the previous info i received was in fact false. Angered, as i had been mislead by previous agents, i requested my incident be escalated to management level so recordings can be listened to, as I was not at fault as i simply comp**** with what I was told by a previous agent (the face/ voice of the company)

I emailed a manager by the name of Nqobile Thusini on 5 October 2018 about the matter and was assured by the agent Graham that she would attend to the matter asap and give me a solution. I never heard any feedback. I ended up making a full payment and called again on Friday 12 October for my line to be unsuspended and I was told that I still owed R0.36 and the agent could not assist me further until it was paid. I was Livid!!! They could not even do me the courtesy of adding it to my following bill or nothing. i again asked to speak to a team leader and/ or manager and was told by the agent that the one manager relayed the same sentiment he shared through the agent (she wasn't bothered to speak to me) and the other said he was busy. THATS IT!!!!!

In terms of the treating customs fairly mandate, i am disgusted, angered and fed up with Telkom and their service. if we as customers cant rely on the agents or managers then who can we depend on or go to for assistance??? This experience has been emotionally draining and time consuming. I just want to end my contract with them and move to prepaid cause this is just beyond me!!!