TELKOM MOBILE : THE WORST CELL PHONE PROVIDER EVER !

<p>I recently found out that telkom mobile has been incorrectly utilizing my free minutes for telkom to telkom calls which is supposed to be free. I have paying for the value added service to obtain unlimited telkom to telkom calls for the additional monthly fee of R49. However instead Telkom has eaten away at all my free minutes for months and over and above this they have now billed me for these call from my monthly spend limit.</p> <p> </p> <p>I called the call centre on 2 Janury to report this incident, however as always telkom make promises that they cannot keep and nothing was resolved. Spoke to Trevor and explained the same , he logged the case ********** 8, however Telkom has not had the decency of resolving my query or contacting me , Trevor mentioned a 72 hour turnaround time , todate I have received no feedback !</p> <p>So i contaced the call centre again on Friday 10 March 2017 , spoke to Charmaine Ma***o , case number ********** 4, case escalated to Harisson Malung.</p> <p> </p> <p>Today is the 13th March 2017. still no response from Telkom , i have now been left without a mobile service to make calls from Friday the 13 March 2017. I have sent numerous emails to Harisson the Call centre manager in Johannesburg, however his standard response is telkom is looking into the matter.</p> <p> </p> <p>My question is ? if telkom has done this to me and my family members ? however many other South Africans have they cheated and stole their free minutes and incorrectly billed.</p> <p> </p> <p>My wife is heavily pregnant as well and despite informing TELKOM of how important i need to utilize the services of my cell phone , they dragg their heels without any care in the world.</p> <p> </p> <p>I have records of all my interactions with telkom , following up on emails , calls , requesting feedback and resolution to my query.</p> <p>I require Telkom to refund all my free minutes utilized in error and also a refund for the incorrect amount billed to my cell phone account for the telkom to telkom calls which was supposed to be free after i pay my additional amount of R49 each month.</p> <p>Over and above this , the reception is really poor, it becomes a nightmare using Telkom Mobile . Telkom your customer service is really disgusting and i will be taking this to the media to expose for all the other South Africans cheated by you !</p> <p> </p> <p>Claude Pather</p>