Hellopeter
Share Your Experience
JP
Jaco P

1 reviews | Active since Jun 2018

06 Jun 2018, 13:30

Telkom Mobile - THE WORST!!!!!!!!!!

Worst experience ever!!!! I have been a Telkom mobile client for years now - but the service or lack there-off is appalling!!!! Billing has been an issue - no clear explanation for this and even though I pay what has been billed my services are messed up..... I do not get my full data package as per contracted - one never gets hold of Telkom..... they newer reply to any communication...... I will in this lifetime never deal with Telkom Mobile again.... Probably will not even get a reply to this complaint (if you look at their rating - one can not expect any feedback or support)....... STAY AWAY -there are many other Telco companies out there that I can bet, will be 1000 times better than Telkom...... I wil also

0
Replies (3)
Telkom
Telkom's reply17 Jun 2018, 09:12
Official

Good morning Jaco

Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***

We apologise for any inconvenience caused.
Kind regards

Jawaad

Telkom Social Media Team

Best regards,

JP
Jaco P's update01 Jul 2018, 14:51
Reviewer Update
Afternoon Jawaad, It has been weeks andu have not received any feedback in this regard - not only that - but once again have i been debited incorectly. Maybe this matter shouldnow become a matter for the OMBUD rather as Telkom Mobile’s incompitence and ignorance is clearly the order of the day.....
JP
Jaco P's update19 Jul 2018, 08:12
Reviewer Update
Yet again - has weeks gone by and no response. I have been given a reference number (AI ********** ) but nothing!!!! Rediculous the service and ignorance of TELKOM. I am still paying way more than what my contract says and my wifi is not even on!!!!! You had your chance or should i say chances!