1 reviews | Active since Aug 2016
Telkom mobile the most ineffective de*****ing company
<p>On 28/08/2016 i posted a review with dates and times regarding the poor service that i received from telkoms call centre consultants, team leaders and call centre managers where it was acknowledged that Telkom was at fault on my contracts and was de*****ing me through my debit orders. I also explained how these ineffectiveness has lead to my loss of income. I received a response on this site i quote</p> <p>"<span style="color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Good Day,</span></p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;"> </p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Thank you for making contact with us.<br />Please be assured that this matter has been escalated to the relevant department and feedback will follow.Your reference number is AI ********** <br />We apologise for any inconvenience caused.<br /><br />Kind regards</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Yazied</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Telkom Social Media Team"</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Guess what no feedback.</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">After 4 more months of still no assistance from again all relevant parties where i spent many hours anrd again loss of income. I posted a review on this site and again received a response as follows</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">"Good Day,</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;"> </p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Thank you for making contact with us.<br />Please be assured that this matter has been escalated to the relevant department and feedback will follow.Your reference number is AI ********** <br />We apologise for any inconvenience caused.<br /><br />Kind regards</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Launa</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Telkom Social Media Team"</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">4 months later and still no feedback.</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">In the interium i am still being debited above the required amounts. I have in the past 4 months tried in vain to rectify through the midlands mall branch where the manager nonny has been sending mails to relevant departments acknowledging telkoms is at fault but still Telkom just defrads my account.</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">I dont have the means to charge them for theft. All i want i all my money what is due to me through their de*****ing. I want them to cancell all my contracts that i have with no penalties to me and come and collect their devices.</p>
Launa, as per our telecon on May 10, it was agreed as you cannot make a decsion you will get your manager to call me. This did not happen to date. I then received a mail advising that billings department will call me within 48hrs. That did not happen. So i take it as per the mail that you attached a cancellation document that you agree to my requested posted on this review and as per our telecon that i can cancell with NO PENALTIES TO ME.
Launa i did advise you that the reason for these i effciencies that is continuing almost a year is because no one wants to take the problem and follow up until its sorted out. Whislst this is happening and you receive a salary the customer has to bear the price.
Launa, as per our telecon on May 10, it was agreed as you cannot make a decsion you will get your manager to call me. This did not happen to date. I then received a mail advising that billings department will call me within 48hrs. That did not happen. So i take it as per the mail that you attached a cancellation document that you agree to my requested posted on this review and as per our telecon that i can cancell with NO PENALTIES TO ME.
Launa i did advise you that the reason for these i effciencies that is continuing almost a year is because no one wants to take the problem and follow up until its sorted out. Whislst this is happening and you receive a salary the customer has to bear the price.