Telkom Mobile: The most *********** hive of Useless Numb-Skulls

I have been a Telkom Mobile Contract Holder for over 5 years. In December 2020, I was due for an upgrade. Upon receipt of my upgrade, I asked them to change the banking details for my debit order. Their useless consultant at the Telkom Greenstone store, captured the new banking details incorrectly, resulting in a failed debit order at the end of December 2020. After speaking to the even more useless manager at the Greenstone store, he assured me that this has been fixed in January 2021. To date, they refuse to debit my new account, saying the debit has been suspended due to non-payment in December and I must make manual payments for the next 6 months until their half-wits in the 'back-office' and accounts are satisfied? They are quick to send threatening sms's and emails about non-payment, not realizing that the error is from their side. To-date, a manager is still to call me and rectify this mess. I hope every customer of Telkom Mobile cancels with them. Telkom Mobile in SA is the epitome of USELESS. I can't wait to move to another SP!