Telkom Mobile - The most ********** after sales service

I was contacted on Wednesday (30/08/2017) telephonically - being offered a Telkom mobile Contract for a Huawei P10 lite 0n a FreeME 1GB Deal ... for R269/month. The sales guy "Silindo" Ref # ********** 0 , on Wednesday roughly 12pm , was helpful and tried his utmost best to sell me the contract, upon agreeing to the contract , Silindo then stated that someone would phone the next day to confirm the order (31/08/2017)

I was contacted by a lady who refused to give me her details and was INCREDIBLY RUDE TO ME, Read me terms and conditions, so fast I couldn't even understand a word that was said , when I asked her to repeat what she said she said, "Ok thanks sir, goodbye", just before she decided to hang up she said "Oh, I forgot, you must pay a R90 admin fee, goodbye and have a nice day". At which point I asked her to transfer me to a manager, she immediately hung up???????

I then tried calling the next day and Telkom , DO YOU CHECK YOUR RECORDED CALLS?????????? They then said Im sorry for the convenience please let me transfer you to the next available manager - at which point, THEY HANG UP????????? Incredibly Improfessional??? It is as if they have been trained not to transfer calls to the manager?

This gets worse ... I finally got hold of a semi helpful agent whom I am quoting said the following to me , We do not give reference numbers , we do not record or provide you with our recorded calls , there are no managers around and we cannot CC you in a proof email, I tried cancelling the contract and I heard her typing on her keyboard and I asked please CC me on the email so I have some proof you are sending a cancellation email, she then responded I am not allowed to sir, I then asked how do I know it has gone through, her response: "you will just have to take my word for it - The only information I have of this call is The consumer sales department, in Durban at 3pm and the agents name was "Armina" (Unless she perhaps **** about her name) who knows?

Armina promised me that her manager would call to resolve the issue with me the next day and guess what, NO CONTACT , Telkom Mobile has not contacted me at all - Its absurd , Who would want to do business with a company that will do everything to get the client but couldn't care in the least to follow up with them !!!! I am sickened to my stomach by Telkom mobile

They have also charged me for the R90 Admin fee of which I cancelled the contract - and STILL NOBODY has contacted me???? I want to resolve this issue, The consumer protection act says we have a 5 day cool off period , This is the 3rd day since opening the contract that I am trying to cancel but it feels like telkom is waiting till after the 5 days to contact me, It is unfair and I desperately want this issue resolved, can someone please assist me ???