Telkom Mobile - The biggest ***** artists

<p>I took out a telkom mobile contract for R200 p/m in January 2015. In July 2016 I was charged over R1000 which is 5 times my contract rate. Upon calling the Telkom helpline i was told that a contract was taken out in my name in another province. Upon requesting the details of the contract the consultant refused to assist and insisted i go to the police station and obtain a ***** affidavit. I called the helpline again and received the same response from another consultant. After taking time off from work and incurring travel costs, i obtained said affidavit and went to a telkom store to the lodge the case. The consultant there informed me that the affidavit wasnt needed and opened a case for me. I continually requested with each consultant for evidence of the FICA documents provided to open up the additional ********** account and I was assured that these had been provided. The consultant further told me to perform a reverse EFT until Telkom resolved the matter. Upon performing the reverse EFT, telkom contacted me to inform me that my line would be suspended due to non-payment. After lodging my affidavit with telkom and threatening legal action should they not provide the FICA proof it was discovered that this was A TELKOM ERROR and they had been charging another customers account to my bank account. This continued into August and now September. Each time with me being charged, spending countless hours on the phone with over 8 consultants who refuse to put me through to a supervisor. Not once has a supervisor returned my call. Over 3 months telkom has billed me for R2900 for a contract which should have cost me R 600. Not only did they not have the authority to do this but to date no progress or contact has been made by them on an error incurred by them. One of the consultants actually had the audacity to suggest i travel to the store in a different province to rectify this myself. As such i deem Telkom Mobile the biggest ***** artists in the game. Shame on you Telkom</p>