Telkom Mobile The Airtime *******

<p>Hello Peter,</p> <p> </p> <p>I hope you're doing great because I sure am not.</p> <p> </p> <p>I have had my Telkom Mobile (South Africa) service for slightly over 3months now and have spent over R100.00 consistently each month. In December of all months their service starts telling me that I have insufficient airtime to make a phone call when I have airtime & even free minutes above all that.</p> <p> </p> <p>To this point I have followed everyone of their troubleshooting steps and have done most even before being prompted to as I have worked for a telecommunications services provider before. It is at a point where now they have lodged a technical fault on my account & clearly stated when they should call me because in my line of work I cannot have my mobile phone with me. They have deliberately avoided calling me at that time and any attempt to speak with a manager has been blatantly ignored/</p> <p> </p> <p>You can imagine how huge of an inconvenience this is over the festive season as I can only receive calls now; but can't make any out. As composing this message their supposed customer service representative has had me on hold for over 20mins supposedly getting a manager for me; I'm sure he thinks I will hang up. The one faults 'technician' that called me named Thelma based in Tshwane hung up on me while I was trying to clarify my position to her - how rude.</p> <p> </p> <p>What really ticks me off is that I have been advocating for my friends (real & via social media) and whomever I could tell to use their services. Now when I need the service the most they are giving me the most pathetic service ever.</p> <p> </p> <p>I need this matter to be fixed & to be compensated for this major inconvenience or I will follow this matter up with the ombudsman as well. Hello Peter is just the start of the wrath they will have to deal with from if they do not sort me out to my satisfaction or beyond that.</p> <p> </p> <p>Regards;</p> <p>NH Ndengezi</p>