Telkom mobile terrible service

Extremely unhappy with the service I am receiving. I have been trying to upgrade for months. First time I app**** online. An agent phoned to complete my upgrade. I received no communication and nothing happened. My upgrade was either never processed or disappeared into thin air. I tried again on 27 July. I received an sms And that afternoon a consultant phoned me. We completed the process once again. I was told I would receive a confirmation sms. No sms received. I was unable to log on to my mobile app for days. And struggled with online. Still received no confirmation or communication.

I phoned the call centre on the 2nd of August. The consultant told me my upgrade was canceled WITHOUT NOTIFYING ME. Because they have no stock. I was not contacted for an alternative option or an extension on my delivery. My upgrade was just canceled. And when I told the agent I am quite furious because the service I have been receiving is pathetic, she bluntly stated 'I apologize for that' and offered no further help And still the phone I requested is available on the website. And on promotion as well! I could request it again! But I am told there is no stock available?

I am so disappointed with the service as a whole. From everyone involved. When payment needs so be made, mine is always on time and made in full. And after 9 years with telkom I am still not even considered valued enough for a phone call to notify me of complications with my upgrade etc..

Seriously considering canceling all my contracts and lines with telkom if this is not rectified asap..