Telkom mobile terrible service

<p>I had upgraded my mobile contract a few months ago from a iphone5s to iphone 7. At first I went to store and they advised me that they do not do upgrades in store and all upgrades are done through cell direct. Everything went well until Telkom deducted R2000 for my cellphone contract (data packages not included) I did not recieve my contract via mail as promised I also did not seem to get the bill but once my money was decuted I managed to get hold of the bill and contacted telkom immediatly. This was in June.</p> <p>I am aware of pro-rata charges but my insurance was R740.00 and I am insured for the wrong device. I was billed x4 times the amount I should pay. I was informed by the agent that my contract still included my minutes but I then found out that my contract did not and I will have to add minutes to my contract. after weeks of calling and being sent back and forth to the store Telkom was still not able to rectify their mistake. NO ONE in the store could help me ,they told me to contact the insurance department and when I did ,the insurance department said they can see I am billed incorrectly but they cannot change my account or update the information so I have to go into store but then I went back to the store and they were unable to help me. I had managed to get a case number from telkom and last month I received an sms saying they are looking into it.</p> <p>They have now chaged my account and given me a discounted rate for for contract but my insurance is still not sorted and my bill is costing me thousands. I want my money refunded Telkom!!! I am insured for an iphone 7plus but I have an iphone 7!!</p> <p>how can this take over two months to be sorted and yet every month you gladly take thousands out of my bank account!!</p>