Telkom Mobile - Terrible Customer Service

If it was possible to rate this as Zero stars I would. I am utterly disappointed with non-existent service. I have been trying to cancel my contract since December with no luck. The only avenue for contract cancellations is via an e-mail address being ********** where the mailbox is always full! I eventually managed to get the cancellation e-mail through after multiple attempts of trying. According to Telkom, once the cancellation mail is sent through, the cancellation should take effect within 21 business days and what do you know, this did not happen….surprise surprise!

I then called the call centre via 081180 in January where naturally, I had to hold for 15 to 20 minutes before having my call taken. I spoke to a consulted who escalated the issue and confirmed that the cancellation had taken effect and that my last debit order would come of at the end of March.

I received a new statement on the 4th of April which stated that my debit order is due for the full contract amount as at the 30th of April! Meaning the supposedly cancelled contract is still active!

I send through multiple e-mails again to the cancellations department, once again the mail box was full! Finally, I get a hold of a call center agent after 15 minutes of being on hold! Unfortunately the agent advised that she needs to escalate to management who was not at the office as yet and said that I would get a call back before 10AM this morning. I am still waiting for the call!

There is no avenue for cancellations except for an e-mail to a mailbox which is always FULL. The call center service is one of the worst I have ever experienced as you’re constantly on hold and even when the agent confirms the issue is resolved, the issue still persists 3 months down the line. They refuse to get management on the phone when you ask to speak to management, the response is always you will get a call back from management but no one ever bothers to call you back.

I will never do business with Telkom ever again and will be cancelling the remaining contract as soon as the end date is reached…that's if Telkom comes to the party that is!! Has Telkom ever heard of the Consumer Protection Act?

I will most definitely be utilizing legal avenues to take this up further.