Telkom mobile terrible

In May I upgraded two of my Telkom mobile contracts. As per my<br> Discussion with the call centre agent the contract included free Telkom mobile to Telkom mobile calls. It is now the end of June and I still I can't make calls to other Telekom mobile number without being charged. I have contacted the call centre about 5 times thus far over the last 4 or 5 weeks, I have been to a Telekom direct store and the problem has yet to be addressed. My case number is ***1. This was given to me weeks ago and I was told it would be sorted out in 72 hours. It's been weeks! I called Telkom on Friday and they say the case is still with the technical department unresolved! This is a breach in the contract that I took with Telkom on telkoms part. And I'm certain this is a very simple problem to fix. No has called me back or advised me on what's going on. This is not the first and only problem I have had with Telkom in the last two months. There has been many one that stands out is that when I took the contract the phone and sim where delivered via courier the phone box was torn and bust and the wrong sim was deactivated. So I had two of the same SIM cards. But that's another story. Wow Telkom WOW