1 reviews | Active since May 2015
Telkom Mobile Talk - no response to my query - case number ***2 & ***3
<p>Mobile talk call center agent called in November offering me a SmartBroadband 40GB for R399 (Promotion I was told)1st lie... I'm currently on a home uncapped 4 mbps and asked the agent if he could check what my average data usage was so I can make a decision based on usage. Agent told me between 10 and 12 GB per month - 2nd lie. well based on that information I agreed to SmartBroadband 40GB for R399 . Delivery took 16th November and I signed in good faith without checking the details just to find a few minutes later that the invoice actually states 20GB and not 40GB as we have agreed to...so long story short I called the number on the invoice ********** 351 and spoke to Nadia who told me they would 1st want to listen to the recordings of our discussion and will come back to me. well fair enough I thought. Few days later I called again and spoke to Lerato and she confirmed they have listened to the recording and that they do not sell 40GB for R399 so I was misled by the agent. I then told her I cannot do business with ************* people so they need to collect the router which is still in the packaged untouched</p> <p>Money gets deducted from by banking account which I reversed and will continue to reverse until the problem is resolved.</p> <p>Telkom Mobile please collect your lte router else I will close all my dealings with you</p> <p> </p>
Hi Ralph
Apologies for the inconvenience. Kindly note that we have dispatched your query to our cancellation team to follow up and assist. Your case number is ***4.
Kind Regards
Tsebo
Hi Ralph
Apologies for the inconvenience. Kindly note that we have dispatched your query to our cancellation team to follow up and assist. Your case number is ***4.
Kind Regards
Tsebo
You again debited my account NAEDO TRACKED DO TELKOM /TELK ********** 03D - R-2,036.05
after I was told this matter was resolved
Damn you telkom what is the matter with you?
PLEASE FOR THE LAST TIME CANCEL THIS DAMN ILEGAL CONTRACT YOUR CALL CENTER AGENT CREATED FALSELY!
You again debited my account NAEDO TRACKED DO TELKOM /TELK ********** 03D - R-2,036.05
after I was told this matter was resolved
Damn you telkom what is the matter with you?
PLEASE FOR THE LAST TIME CANCEL THIS DAMN ILEGAL CONTRACT YOUR CALL CENTER AGENT CREATED FALSELY!
you again deducted money - please reverse AND rersolve this issue
Below trail of communication
Telkom Mobile Talk - no response to my query - case number ********** 2 & ********** 3
Mobile talk call center agent called in November offering me a SmartBroadband 40GB for R399 (Promotion I was told)1st lie... I'm currently on a home uncapped 4 mbps and asked the agent if he could check what my average data usage was so I can make a decision based on usage. Agent told me between 10 and 12 GB per month - 2nd lie. well based on that information I agreed to SmartBroadband 40GB for R399 . Delivery took 16th November and I signed in good faith without checking the details just to find a few minutes later that the invoice actually states 20GB and not 40GB as we have agreed to...so long story short I called the number on the invoice ********** 351 and spoke to Nadia who told me they would 1st want to listen to the recordings of our discussion and will come back to me. well fair enough I thought. Few days later I called again and spoke to Lerato and she confirmed they have listened to the recording and that they do not sell 40GB for R399 so I was misled by the agent. I then told her I cannot do business with ************* people so they need to collect the router which is still in the packaged untouched
Money gets deducted from by banking account which I reversed and will continue to reverse until the problem is resolved.
Telkom Mobile please collect your lte router else I will close all my dealings with you
Jan 14, 2017
2 months ago
Official private business reply:
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your Reference: AI **********
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Jan 18, 2017
1 month ago
Official business reply:
Hi Ralph
Apologies for the inconvenience. Kindly note that we have dispatched your query to our cancellation team to follow up and assist. Your case number is ********** 4.
Kind Regards
Tsebo
Feb 16, 2017
3 weeks ago
Roma1r:
You again debited my account NAEDO TRACKED DO TELKOM /TELK ********** 03D - R-2,036.05
after I was told this matter was resolved
Damn you telkom what is the matter with you?
PLEASE FOR THE LAST TIME CANCEL THIS DAMN ILEGAL CONTRACT YOUR CALL CENTER AGENT CREATED FALSELY!
you again deducted money - please reverse AND rersolve this issue
Below trail of communication
Telkom Mobile Talk - no response to my query - case number ********** 2 & ********** 3
Mobile talk call center agent called in November offering me a SmartBroadband 40GB for R399 (Promotion I was told)1st lie... I'm currently on a home uncapped 4 mbps and asked the agent if he could check what my average data usage was so I can make a decision based on usage. Agent told me between 10 and 12 GB per month - 2nd lie. well based on that information I agreed to SmartBroadband 40GB for R399 . Delivery took 16th November and I signed in good faith without checking the details just to find a few minutes later that the invoice actually states 20GB and not 40GB as we have agreed to...so long story short I called the number on the invoice ********** 351 and spoke to Nadia who told me they would 1st want to listen to the recordings of our discussion and will come back to me. well fair enough I thought. Few days later I called again and spoke to Lerato and she confirmed they have listened to the recording and that they do not sell 40GB for R399 so I was misled by the agent. I then told her I cannot do business with ************* people so they need to collect the router which is still in the packaged untouched
Money gets deducted from by banking account which I reversed and will continue to reverse until the problem is resolved.
Telkom Mobile please collect your lte router else I will close all my dealings with you
Jan 14, 2017
2 months ago
Official private business reply:
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your Reference: AI **********
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Jan 18, 2017
1 month ago
Official business reply:
Hi Ralph
Apologies for the inconvenience. Kindly note that we have dispatched your query to our cancellation team to follow up and assist. Your case number is ********** 4.
Kind Regards
Tsebo
Feb 16, 2017
3 weeks ago
Roma1r:
You again debited my account NAEDO TRACKED DO TELKOM /TELK ********** 03D - R-2,036.05
after I was told this matter was resolved
Damn you telkom what is the matter with you?
PLEASE FOR THE LAST TIME CANCEL THIS DAMN ILEGAL CONTRACT YOUR CALL CENTER AGENT CREATED FALSELY!