Telkom Mobile Takes Your Money and Provides no service

I have have had a contract with Telko for over 2 years. I have decided to leave my 2 data mifi data contracts as a month to month. On the 3rd i noticed neither of my ****les had data. I proceeded to call the call center after much time I got hold of someone. After giving all my details they informed me they cannot assist further as the system was done. I asked how long would this be an issue for the gent said for an hour. I politely asked him to call me back one this was operational which he said could not be done. I then an hour late called an the system was operational, the new call center assistant helps and advise that there is a system error that has not alloacted my data. He said this would take 3 working days. By Friday i still had no data so i called again, this time i was informed that no data will be allocated to my contracts as its month to month and that this no longer is operational. I was absolutely shocked no one bothered to contact me about this firstly, Secondly the money has already been deducted from my account for this package, Thirdly i was informed this ****les will only work in a Telkom WiFi hotspot area who even knows where that is or wants to waste their time sitting their when contract says MIFI!!! and lastly i was told i need to go to a shop if i want a new contract, *** when Telkom have all my details already!!!

Absolutely Shocking customer service after being such a loyal customer this is ridiculous.

Oh and trying to escalate this in a call center apparently is a task none of them are capable of doing.

WHAT UTTER NONSENSE!