DI
Daniel I

1 reviews | Active since Feb 2014

04 Feb 2015, 22:26

TELKOM MOBILE TAKES GIGS OFDATA AND WONT FIX!!

B''H<br> After always being well within 5 gigs of data, I responded to marketing by Telkom Mobile to swap to LTE to get great speeds. I signed a 24 month contract for 7.5 day data and 7.5 night data. The speed is wonderful but the data is being consumed at over a gig a day with hardly any use! (No videos, no big updates etc).<br> <br> I have called the call centre for 2 weeks - 3 times now - and have been promised to be contacted by someone who manages data 'within 72 hours' . I was also told to turn my router off at night. I did. It still consumed data while it was off! After 2 weeks still waiting for the 72hours and still paying in excess of R2000 a month for a home/home office use!<br> <br> Totally unacceptable! I would never recommend this service.<br> <br> Please help.<br>

0
Replies (1)
Telkom
Telkom's reply06 Feb 2015, 13:24
Official
Hello danielrisrael,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM86341.

We apologise for any inconvenience caused.

Kind regards
Donico Williams
Telkom Social Media Team