Telkom mobile ******* suspension.

This morning I got an SMS from Telkom telling me my Telkom mobile line has been suspended due to non payment. I have never missed a payment with Telkom. My line was just cut off. I proceeded to find WiFi and then attempted to make a payment on the mobile app as I could not get through to their useless call center. They make it almost impossible to speak to anyone and when you get through their systems is down. The app gave me a payment error twice and then my third payment went through, only to find out later that Telkom took all 3 payments. So now my account is R2000 in credit but my line is still suspended. I still could not get through to anyone so I drove to a store. The store clerk told me my line was suspended because I went passed my credit limit due to a R64 subscription service that no one can tell me what its for. I was told my line will be unsuspended in 5 hours. Its been almost 12 hours and I have no service. No warning SMS nothing, just cut off. Telkom is the worse service provider in the world and I certainly would not recommend them to anyone. If my line is not back on in the next 2 hours I will take legal action.