Telkom mobile suspension 2 weeks after payment

My Telkom Mobile number got suspended after 2 weeks of payment. Paid R2000 via eft on 25 April. (Balance was R1740). Got sms notification on 12 May that my account is going to be suspended. Phoned call center on 12 May, waiting forever and when finally answered inform agent that I need email address so I can email proof of payment. Email was send and on 12 May. I received a sms notification on 15 May that service is now suspended. Phoned Call center again, Same story need to email proof of payment to another agent. Then gets informed it can take up to 72 hours for re-activation for something that is not my fault. Total pathetic company and service.