Telkom Mobile support service extrmely pathetic

<p>We recently moved to a new area after we got a Telkom LTE router from <br />Telkom Mobile.<br />It became apparent that our download speed is fluctuating and dropping <br />to a point where we simply have no connection whatsoever.<br />After calling the helpdesk Telkom quickly sent a technician out to do <br />testing with an external booster or antenna.</p> <p>During this testing our Speed increased to 55mbps with the external <br />booster/antenna. Without it our speed was at about 22mbps.</p> <p>All their results were sent off for someone higher up to make the <br />decision.</p> <p><br />Since then nobody can assist us.</p> <p>Several time we attempted to follow up on our query and the only answer <br />we get is: "Sorry sir, but I will escalate the matter to my supervisor <br />and they will call you back." To this day we are still waiting for a <br />call back. This matter has been pending since 20/06/2016. Almost 2 <br />month now and no feedback whatsoever from Telkoms side?!?</p> <p>During one of my previous calls to the call centre the agent sent my <br />query to a manager.</p> <p>I demanded that I get CC'd in the<br />email and she sent the query to Menzi Magubane on the 5th of August<br />2016.</p> <p>Menzi was supposed to contact me. On the evening of 15 August 2016 I <br />phoned<br />again and the consultant said that she will mail the same manager.</p> <p><br />Please advise when will i receive feedback and when will I start <br />receiving the service that I pay for?</p>