NM
Nju M

1 reviews | Active since Dec 2013

19 Jan 2016, 15:32

Telkom Mobile sucks, Customer service appaling

Had a two year contract with Telkom Mobile, it came to term on the 6th November 2015. Sent them a request to cancelled my contract, called them and they confirmed receipt. I struggled to port out and had to come to hello peter, eventually my number was released. Now the same company is busy deducted money from my bank account, how is that for customer service.<br> <br> My advice is never ever take a contract with Telkom Mobile, you will struggle to go out and they will frustrate you. I am not struggling to contact their so called Cancellation department to request them to refrain from deducting money from my account, I am told they do not have a number, how is that for customer service.<br> <br> Telkom Mobile customer service is pathetic ore should I say appalling, again do not ever think of joining them regardless.<br>

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Replies (1)
Telkom
Telkom's reply19 Jan 2016, 16:18
Official
Hello Njabulo13,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM189683

Regards
Luleka
Telkom Social Media Team