Telkom Mobile Sucks

Tiday I united the Tygervalley branch to upgrade me daughter's cellphone. After all the paperwork has been signed, the new Debit Order ma date approved ( which I confirmed with my bank) they were unable to issue me with the handset as the Telkom systems did not yet indicate the mandate had een approved by myself. It is very surprising that when the mandate is created by the Telkom assistant it took less than a minute to reflect in banking app. Yet after more than 2 hours my approval was still not available on the Telkom system. And the respo se I received from the assistant is that it could take 2 minutes, 20 minutes or 24 hours. This is completely unacceptable especially since they have signed documents with my signature for the handset. And when I tried calling Telkom, the nessage on the phone system refers to loadshedding which we haven't experienced in more than 100 days. The incompetence of the Telkom system now requires another trip to the branch on another day, heaven alone knows when after I have taken time off work to deal with this matter. Completely unacceptable!