Telkom mobile stole my money !

Okay so where do I begin? ...Like everything with this world everything is done online nowadays , with me working six days a week I am unable to go in store to purchase anything . SoIi went online and chose a mobile device on contract. A few days later , a consultant called me and went through the process of the contract with me , a few days later my account was debited ,Ii felt a bit concerned as my account was debited and no device was delivered. A few days went by...still nothing. So I called telkom sales , they take forever to answer...Only to find out the device was out of stock , but nobody informed me ???? I immediately requested for a cancellation to be done and a refund ... its been two weeks and telkom has been giving me the run around for my hard earned money. Their terrible customer service speaks volumes , I will never ever give this company a second look again , I want my money back , and will be seeking legal action ! I regret doing anything online ....