LG
Lludd G

1 reviews | Active since Dec 2013

15 Apr 2015, 09:10

Telkom Mobile STOLE MY MONEY

My Telkom Mobile account is on debit order. <br> Firstly let me tell you NEVER to allow telkom to have a debit order as they have ABUSED it to the extent that despite me doing everything to prevent and dispute a bill that i was never meant to have been charged. They have now debited a random amount not associated to any bill or invoice. <br> This has infuriated me beyond belief and it amounts to THEFT. <br> <br> I have honestly tried everything to resolve this. Not only has nobody gotten back to me despite them saying they would do so. They have now ****** MONEY FROM MY ACCOUNT!<br> <br> I would suggest somebody high up gets my money back and gives me a very good reason to keep my telkom accounts... otherwise I will have no choice but to report them to the consumer protector. I WILL take this further.

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Replies (1)
Telkom
Telkom's reply15 Apr 2015, 11:24
Official
Hello apgwynl,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Billing Department and feedback will follow.
Your reference number is SM103637.

We apologise for any inconvenience caused.

Regards
Frank Mkwa****
Social Media Team