Telkom mobile- Still waiting for my contract phone from the 20 April 2018, even after debiting my account

Telkom Mobile Contract

I like to write a formal complaint to Telkom online - Contracts

I app**** for a contact on the 20th April 2018 for a huawei p20 on a Telkom Mobile.

The contract was approved and my fnb cheque account was debited on the 25th April 2018 for the amount of R499. From the 20th April till the 10th May 2018, I have not received the phone, and every single time, they advise the phone will be delivered.

This morning I phoned 10213 to find out where my order, the call centre agent advise the phone has not dispatched.

What has been done from 20th April till today, Noting.

Telkom is worst company ever, they have no sense on how treat consumer. They should read TCF Act. As it feels like they in bridge of it.

I would like a manager to contact me and advise they will refund my R499 and cancel and **** Contract, as it doesn't exist.

I will insure everyone I know off there terrible no service policy and no care attitude staff they have on 10213.

Please give me a call on ********** , which I will port my number back to MTN.