Telkom mobile still debiting after cancelling in SEP.2017

Item: Telkom
Rating: 1
Author: Emily M

Please HELP

I have sent thru cancellation form to Telkom on 22.September.2018 to cancel a contract that has reached 24 months. Instead they kept on debiting from my account and i kept on sending cancellation form and calling them but the problem still persist. The last debit order was supposed to go thru on October and still in March.2018 they are debiting. They promised to me that they will refund and they have not. I have to reverse now from my bank and it is creating a bad credit record on me. PLEASE ASSIST.

Helpful (0)

Replies (2)

Telkom's replyOfficial

09 Apr 2018, 14:19

Hi khutji

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards
Garreth
Telkom Social Media Team

Telkom's reply09 Apr 2018, 14:19

Official

Hi khutji

Thank you for making contact with us and bringing this to our attention.

Interaction ***

Regards
Garreth
Telkom Social Media Team

Emily M's updateReviewer Update

11 May 2018, 15:06

Good day I was still invoiced for May. This means that it is still recorded on my credit record and reflecting badly that i am not paying my debts.

Emily M's update11 May 2018, 15:06

Reviewer Update

Good day I was still invoiced for May. This means that it is still recorded on my credit record and reflecting badly that i am not paying my debts.