Telkom Mobile *****s from it's clients

Telkom Mobile has again failed with a VAS service. This time an all network bundle was loaded but did not work.

Effectively they have ****** R43 from my account since I can now neither use the Airtime used to purchase this or the Bundle. And they refuse to refund this non-functioning bundle.

I've spent 2hours trying to resolve this with no resolution.

This is against the Consumer Protection Act and I will be escalating this matter shortly.

From previous experience Telkom is unable to resolve this sort of issue in under 6months. And even then it requires the help of Icassa.

But I've just come from an Icassa case that was only partially resolved with a VAS that's billing malfunctioned. I only received a partial credit after no resolution for 12months. Only to get billed for this service again at after the case was closed for a furhter +/- 6months.

This is unacceptable that a network is allowed to ***** from it's clients!

I will be voting with my feet and moving to another network.