Telkom Mobile *****s

<p>I cannot believe Telkoms customer care! At the end of every month I am billed by Telkom Mobile. On the 29th April 2016 for the first time since I opened the contract with them, I got billed R699, which was reversed because I didn’t have money in my account! When I opened my account I was told I would be billed on the 1st of every month.. I only get payed on the last day of every month, but somehow I was getting billed on the last day, which I didn’t mind. Let’s keep in mind I NEVER have money in my account for the rest of the month until I get payed. I called their customer service to sort this issue out and ask to never be billed a day before the last day of the month and we moved it to the 5th of every month. I GOT TOLD THAT MY ACCOUNT HAS BEEN SORTED. On the 13th of May I was then billed R1200 that I had in my account. Apparently what I owed wasn’t sorted, which I understand but why the hell am I being billed 500 extra?? I gave their USELESS customer care a call and a lady told me that I would still be billed on the 5th of June and couldn’t explain as to why exactly I am being billed R500 extra. I then asked my boyfriend to call and sort it out. They first told him I had payed for March and I only owed for April and I am being billed for May? Then when my boyfriend asked why I am being billed for May when we only half way through the month and why would they STILL bill me AGAIN on the 5th, their customer care then decided to change their minds and tell him I hadn’t paid for March or April and that’s why I am being billed extra?? I have statements to show that March was paid for. R500 is a lot to us. We are trying to make a good living, studying, working etc. I don’t have 500 to throw away.</p>