TELKOM MOBILE STAFF MESSING UP ON MY MONTH ACCOUNT

I upgraded my Telkom Mobile contract and received my first bill after the uprade in February 2016. They charged me R416-55 for Add on Internet Bundle that I never requested. Their call centre was contacted and I was told that I will receive a credit in my next statement as it was an error. I got my March 2016 statement and found that there was no credit passed. Now they billed me R349-00 for add on Internet Bundle that I never requested. Their call centre was contacted and I was told that they will have to look into matter and revert. The turnaround time is 5 working days for feedback. This is disgusting. It goes to show that they mess up so often that they have numerous complaints. That is why they need five working days to attend to my complaint. If you cannot provide a reasonable service then you shouldn't be in business. Leave the communication business to companies that can provide a reasonable service. I will never recommend Telkom Mobile to anybody and regret upgrading my contract. If they don't sort out the problem in five working days and credit my account, I will ask my bank to reverse the debit order and cancel all furture debit orders. Then they can take me to court.