Telkom Mobile - So Disappointing

I have tried for the past 4+ months to get my billing sorted out with Telkom Mobile. 2 visits to the Waterfall KZN branch of an hour at a time and still no closer to getting this sorted out. Visited Hillcrest branch & thankfully I was first in the queue. Stood for 2 hours (no chairs available at all in the branch) Was asked to go to another shop in the center as Telkom's scanner wasnt working. Had to have documents scanned & mailed to Telkom (very unprofessional) After 2 hours standing with the consultant I was advised that everything was sorted out and from the new month the billing would be correct. I have just received my statement & nothing has changed. I am at a loss on what the next step is . . . . . I just cant face the thought of more standing time with little likelihood that the billing issue will get fixed.