1 reviews | Active since Apr 2014
TELKOM MOBILE SINKS!!!!!
<p>Hi</p> <p>In June 2016 i when in a telkom store and i asked them for a sim package which gives me a 100 minutes and a 1 gig data.</p> <p>The sales person advised me to take a smartplan 100.</p> <p>99 percent of telkom staffs told me that a smartplan 100 gives me 100 minutes and 1 gig data with wifi data and first 12 months free telkom mobile to telkom mobile calls.</p> <p>From the 1st of July 2016 I've been phoning telkom and been in the telkom store quiring why I've not been getting my 1gig data as I've only been getting 150mb, all the consultant besides 1 said that i will get my 1gig data.</p> <p>On the 9th i log a complaint about my data.</p> <p>After phoning threw times after that, on the 12th someone from telkom phones me and tells me that i only get the 1gig data if i take a package with a phone.</p> <p>Come on that means that 99 percent of telkom staffs have no idea that it only comes with a cellphone package.</p> <p>All they say is they are sorry and i have to go back to the telkom shop.</p> <p>They can't solve it as there's nothing they can do.</p> <p>What do i do now???</p> <p>I had to pay them R200 sim fee for each card and lots of areas don't have telkom network.</p> <p>This is really not except able.</p> <p>Poor poor service.</p> <p>Close telkom mobile services down!!!!!!</p> <p> </p>
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Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Do you see what I mean.
I waited for a week.
No response at all.
Extremely poor service.
Pathetic services from telkom, all telkom can say is they are sorry.
Sorry doesn't help solve the problem.
Do you see what I mean.
I waited for a week.
No response at all.
Extremely poor service.
Pathetic services from telkom, all telkom can say is they are sorry.
Sorry doesn't help solve the problem.
Hi
Do you see what I mean.
I waited for more than ten days.
No response at all.
Extremely poor service.
Pathetic services from telkom, all telkom can say is they are sorry.
Sorry doesn't help solve the problem.
I want a solution and I want it asap.
Hi
Do you see what I mean.
I waited for more than ten days.
No response at all.
Extremely poor service.
Pathetic services from telkom, all telkom can say is they are sorry.
Sorry doesn't help solve the problem.
I want a solution and I want it asap.
Hi hellopeter.
I'm waiting for two weeks now, no response from telkom.
Is the next logical move to get the lawyers involved?
Please advice what to do.
Thank you.
Hi hellopeter.
I'm waiting for two weeks now, no response from telkom.
Is the next logical move to get the lawyers involved?
Please advice what to do.
Thank you.
