Telkom mobile sim swop

Hi all<br> <br> so i have been experiencing some issues with my sim card as it wasnt picking up on my phone, i knew i needed a sim swop and as i am a telkom mobile customer i called them and was advised that i need to go in to a store to the sim swop <br> <br> on saturday 23.01.2016 i went to the blue route branch - the girl that helped me looked upset or unhappy about something - all she asked me for was my cell number name, surname and ID number and said it will take 2 - 24hrs to be registered <br> <br> i restarted my phone for 3 days after that until i went yesterday to the branch they said they need to do it again as it was giving them an error but will call me in an hour for an update <br> <br> 3 hours later after no response i decided to go back to the store and get them to do it <br> <br> the consultant called me and showed me that the error is still there and she will get someone to sort it out today 26.01.2016<br> <br> i called the customer care department and got through to an amazing consultant that assisted me by log it with the technical department <br> <br> ref no ***8<br> <br> a sim swop is 1 of the most basic actions for any customer why must it be so hard to complete this simple task <br> <br> <br>