Telkom Mobile should be given an award for the WORST SERVICE PROVIDER

I am absolutely frustrated with Telkom Mobile. I had settled my account with them in Jan 2018, to date nothing has been updated with the credit bureau. I am being impacted on my itc report because the staff at telkom are too lazy to do their jobs properly. They are so quick to list defaults against your name for no payment but once you pay off the account they do no account maintenance thereafter. I call in daily to telkom, have to hold the line for hours literally, then eventually I get hold of someone who provides me with an email address to obtain a paid up letter on my account, only to see that the email keeps returning because the address I was given is incorrect. Now I want to take telkom up to the OMBUDSMAN. I wonder if anyone would be professional enough to respond to my complaint and send me my paid up letter and updated the bureau.