Telkom Mobile Shocking After Service

I have had numerous issues in the past but this is getting ridiculous. My account was debited 23 March. It was suspended yesterday 3 April. I called today and after 20 minutes on the line just to verify my account, figure out that it was suspended and logging a call to escalate it, I was told that I must wait 24 to 72 hours for an answer. This is due to no fault of my own, there is no supervisor/manager I’m allowed to speak to and there is nothing else for me to do. Based on past experiences I fear I will wait the 3 days and restart the process because someone has missed something.

Your staff may not be as *********** as this message makes is sound but your system you use is a load of bull!

I’m hoping this will get your attention. Your after service is absolutely shocking!!!

“8ta, Your case number is ********** 0. Thank you. 8ta Support Team - Customer Care: 081 180“