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nosipho M

1 reviews | Active since Apr 2017

01 Aug 2018, 20:58

TELKOM MOBILE SERVICES IS USELESS!!!!

I was a customer that ported from Cell C to Telkom because of their affordable data i was happy, but their customer service is USELESS. There is link that subscribed me to a site that has been taking my data each and everyday, I don't know how many times i have called the call centre to get help on what is going on and how i can unsubscribe on that link they have been giving me self service pins that don't even work or are always unavailable *187*678# is one of them. All the other networks have systems in place for WASPAs but at Telkom all i have been hearing is "we cant help you" i even downloaded the Telkom App also doesnt help. Its really frastruating because i cannot use internet on my cellphone for important things and work because 500MB doesnt even last 5 minutes before my data is gone!!!!!!!! I Need A Resolution

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Replies (1)
Telkom
Telkom's reply02 Aug 2018, 11:02
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,