Telkom Mobile service reaching unprecedented low!!!

On 22/08/2015 I visited the Telkom Direct store in Greenstone Shopping Mall and requested my Telkom Mobile data service to be cancelled. Within minutes I had a reference number emailed to me and thought that this was indeed very quick and efficient. HOW WRONG I WAS!!! Today, more than 8 months later and following multiple return visits to the above mentioned store, countless calls to the call centre, monthly trips to my bank to have the debit orders reversed and unanswered emails, Telkom Mobile has not managed to cancel the service. It is beyond my comprehension that a company like Telkom Mobile can display so much incompetence, apathy, laziness and lack of regard for their customers. It does, however, become more insulting than that. Two weeks ago I have received an MMS from some or other debt collecting company acting on behalf of Telkom Mobile threatening to file a judgment against me for the allegedly outstanding amount. This has got to be the ultimate insult and if the judgment were indeed to be filed, I will not hesitate to pursue the legal route to obtain compensation for unjustly tarnishing my clean credit record. I am, however, hoping that maybe, just maybe, there is someone within the self proclaimed telecommunications giant who knows how to cancel a simple service. Telkom Mobile - you are the most disappointing service provider I have ever had the misfortune of dealing with!!! JC Starostecki