Telkom mobile service or lack of service

I have been a Telkom Mobile customer for over 10 years ,never missed a payment (we spend almost R4k per month). Being retrenched in midlle 2023 we ended up misiing one payment end of December, My phone services was suspended immediately, they did not even want me to make an arrangement. The full debit order went off from my account for December and January on the 1st of February 2024, they said our service would be active after 2 hours, it has now been almost a week since the debit order went off from my account, we still do not have any service. When calling the call center they have a different stoty every time.