Telkom mobile - service on crutches

<p>I requested a number swop from my contract data line to my prepaid line, effectively making the prepaid line now a contract line. The contract data package was successfully transferred to the prepaid line but the line for voice and sms was cancelled, and there my problems began. Original request was put in on 29 December 2016, transfer was done on Tuesday 3 January as well as cancelling of my voice service which should have been up within 24 hours as I was informed by the attendant. After 24 hours I was still without voice and sms services and made numerous calls on the 4th, 5th and 6th of January to urgently have my voice and sms services up and running. I communicate, bank and work from this line. I was surprisingly told on the 4th that it can take up to 48 hours to finalise the number swop. On the 5th another attendant told me actually it can take up to 72 WORKING HOURS - 9 days!!! This cannot be possible, up to 9 days with no access to voice or sms services, for a telecommunications company, 9 days to connect a client, which effectively puts one´s life on hold for 9 days - no internet banking (one time passwords) or any finacial or social service that requires an OTP, no calls or sms, for 9 days!!! Utter *******. Promises were made to follow up and get back to me, none made and I continue to phone every day on 180 from another line for up to 50 mins with no resolution. My case number is ********** 7. </p>