Telkom mobile service ' NO STARTER'

I opened a 'Free me Family' package (Telkom Shop- Mall of the South) onto which I wanted 3 numbers ported into Telkom. One number was ported in 1 day and the other two are not yet ported ( 4 days and still waiting). My concern is that no one contacted me to inform me of the apparent 'technical glitch' - I had to find out myself - call the 180 line - be referred to shop after 27 minutes on the line - drive to the shop - only to be told there is a technical issues that needs to be resolved before the PORT IN can be restarted again