Telkom Mobile service is pathetic

Dear Reader,

Telkom Mobile service is pathetic. I have been trying to cancel my contract for the past 3 months (which is a on month-to-month agreement). Every time I try to get hold of the cancellation Dept, I am told I need to submit the cancellation form (which I have submitted, 3 times already). To be honest, I am frustrated with the kind of service I am met with, after being a loyal Telkom Mobile client for 5 years.

I want this contract cancelled. I'm tired of dealing with Telkom Mobile staff who come across *********** in their roles. On a rating scale of 1-5 (1 being the worst) I would be hard pressed to give them a rating of 1, as my experience with various departments doesn't boost the level of service they claim to represent in their latest marketing campaign. It would be a hard task for Telkom Mobile retain my loyalty. As a result, I wouldn't recommend the network provider it to any of my friends and family.

It is a pity that Telkom Mobile offer such valuable and market specific products, but aren't able to uphold the quality of their products with their customer services s****s.

I look forward to receiving any correspondence from the company.

Regards, Sinetemba