Telkom Mobile service is extremely inefficient

My phone was ****** yesterday. I called Telkom mobile to assist me with a sim swap. I was them advised that I have to visit the nearest Telkom store for assistance. The nearest store is 220km away. I told the lady who was assisting me that this won't be possible. She then logs a case that would supposedly take 3 days for me to receive assistance with the Sim swap. I dialed the number of the ****** phone this morning only to find it has not been suspended by Telkom Mobile. I then called them AGAIN for help. The number was suspended but now I am being told by a different lady that they cannot assist me with the Sim swap I have to travel to the nearest Telkom store at my own expense. When I ask what the case logged was for she tells me to change my contract number to the new number I got yesterday. This is not what I was told yesterday. When I asked to speak to the supervisor this was denied. When I asked why I wasn't made aware that in the event my phone is ****** and I need to do a sim swap I would have to travel 440km (including return) to get assistance when I was taking out my contract with Telkom I get no response. I am truly disappointed in the lack of assistance I have received from Telkom especially going through such a traumatic experience. I am particularly disappointed at the conflicting information I am getting from call Centre agents. Their refusal to let me speak to a supervisor and I utterly disgusted that this information was omitted when I was taking out a contract. Telkom knowing fully well I didn't not live near a Telkom store. It is so shocking how easy and possible it is to take out a contract without visiting a Telkom store and yet in the event that you need assistance when you phone has been ****** and you simply need to do a sim swap you have to visit a store. What is more shocking is I had to port to Telkom to get this contract and all this is possible without visiting a store. The ease and convenience disappears when you become a customer. Dis