Telkom mobile service dissapoints yet again.

I am very much dissatisfied with services rendered by Telkom. My account was debited on the 30/11/2023, however my account was suspended on the 01/12/2023. It then took me 2 full days to get through to a call desk agent (Tshegofotsho Mokoena), who was inconsiderate, impatient, and outright rude to say the least, who was absolutely not helpful. I am very disappointed as I portedy number from MTN to Telkom, but now I am not convinced if I made the correct decision. The major challenge is that I make a living through my mobile phone so if the services are suspended, that means I cannot make a living. Can I please receive some intervention.