Telkom Mobile Service Appaling.

I have been trying to cancel a mobile contract for over 4 months already to no avail. I have tried cancelling it via the app, emailing the form , following up via email and calling. I even went into the branch. Everyone promises to get back to me and I keep on getting billed for something that i no longer need. Everyone promises to get back to me and no one ever does. The service via all these channels has been appalling and the rudeness I experienced in the Kenilworth branch was disgusting. The consultant who helped was not very helpful and uninterested and another consultant took over the booth we were being helped in so that he could help another customer ontop of us. I will never do business with Telkom again. Its ********* that they are still deducting money month after month. I want a full refund.