1 reviews | Active since Jan 2013
TELKOM MOBILE **** SERVICE
TELKOM MOBILE INSTALLED SERVICE WHICH NEVER EVER WORKED AND NO COMMUNICATION WAS EFFICIENTLY ENTERED INTO WITHIN PERIOD OF TRIAL (CPA rules apply), THEREFORE EVENTUALLY CONTRACT CANCELLED IN WRITING - WHICH WAS NEVER ACKNOWLEDGED AND DEBIT ORDERS GO THROUGH WITHOUT CONSENT (EVENTHOUGH CANCELLED WITH FNB BANK) ON A MONTHLY BASIS.<br> <br> FNB BANK TAKES NO RESPOSNIBILITY (small print) TO PROTECT CLIENTS AS DEBIT ORDERS/CANCELLED ARE STILL BEING PROCESSED YET FNB HAS CHARGED FOR THE CANCELLATION OF THIS DEBIT ORDER. <br> <br> TELKOM MOBILE IS ACTING **********LY AS THEY KEEP DEBITING ACCOUNT EVENTHOUGH CONTRACT HAS BEEN CANCELLED IN WRITING TO THE RESPONSIBILE PERSON AND FURTHER FORMS WHICH HAVE BEEN PHYSICALLY FILLED IN - IN STORE (ROSEBANK) - ROSEBANK BRANCH CLAIMS THEY DO NOT HAVE, FURTHERMORE IN STORE ROSEBANK COMPLAINTS HAVE BEEN LOGGED AS WITH CALL CENTRE COMPLAINTS. NOTHING AND NOE ONE IS TAKING ANY RESPONSIBILITY FOR THIS TERRIBLE INEFFICIENT AND FRUSTRATING SITUATION, YET MONIES ARE DEDUCTED REGULARLY. <br> <br>
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Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
