Telkom mobile- SA’s biggest network disappointment to date!

Telkom has lost the plot. If it’s not high tariffs deducted via calls made to the same network then it’s the unbelievable service rendered by their staff members who are either uninformed or shows signs of lack of training from management regarding their services and their product/s. This was and is now clear from the numerous calls I have made to Telkom’s customer care where the last employee I spoke to that goes by the name of Zinhle -had no knowledge of what I was enquiring about (related to their own brand, services and product). I was mortified and downright annoyed by the end of the call when she realised she was unable to help then put me on hold for 30 minutes which I believe she did so on purpose hoping I would drop the call and most probably also hoping that I would not escalate this. Telkom, you have lost the plot!!!! And you know you have. Your customers are in constant turmoil because of your network issues and the fact that you run an establishment plagued with ********* practices and unprofessional staff. I regret porting to your network. And I have made the decision to port back to vodacom. They might be an expensive network but now I see why we were paying what we were paying-there is no price tag to efficient service, professionalism and informed staff that help solve an issue when you are in need of help. That is something Telkom lacks and has failed to provide all under the guise of being a cheaper network. Whoever gets hold of this review I hope that before answering and trying to save the networks brand image, go back and brainstorm as a company what your customers are truly disgruntled about and be honest with yourselves if your network really is what the people need. What a mess!