NN
Nicky N

1 reviews | Active since Sept 2012

28 Mar 2017, 16:26

Telkom mobile sales useless

<div class="col-xs" style="border-style: none; border-width: initial; outline: transparent none; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;"> <div class="link-post" style="border-style: none; border-width: initial; outline: transparent none; margin-right: 15px; margin-left: 15px; padding-top: 5px; padding-bottom: 5px;"> <div class="table-xs table-post" style="border-style: none; border-width: initial; outline: transparent none; display: table; width: 720px;"> <div class="row-xs" style="border-style: none; border-width: initial; outline: transparent none; display: table-row;"> <div class="column-xs col-post-1" style="border-style: none; border-width: initial; outline: transparent none; padding-right: 10px; display: table-cell; float: none; vertical-align: top; width: 76px;"> <div class="post-image profile-image" style="border: 1px solid #e9e9e9; outline: transparent none; margin-bottom: 5px; width: 82px; min-height: 60px;"><a style="color: #666666; text-decoration: none; border-style: none; border-width: initial; outline: transparent none; transition: all 0.2s linear;" href="telkom"><img class="logo-image" style="border-style: none; border-width: initial; vertical-align: middle; outline: transparent none; height: auto; width: 80px;" src="https://s3-us-west-2.amazonaws.com/hp-cdn-01/uploads/orgs/org_793962_logo_pf0lsWzlhIvKKcHo4NGe.png" data-pin-nopin="true" /></a></div> <div class="post-date" style="border-style: none; border-width: initial; outline: transparent none; margin-top: 5px; color: #888888; font-size: 9px;"> Mar 26, 2017</div> <div class="post-time" style="border-style: none; border-width: initial; outline: transparent none; margin-top: 2px; margin-bottom: 16px; color: #b8b8b8; font-size: 10px; font-style: italic;">2 days ago</div> </div> <div class="column-xs col-post-2" style="border-style: none; border-width: initial; outline: transparent none; display: table-cell; float: none; vertical-align: top;"> <div class="table-posthead" style="border-style: none; border-width: initial; outline: transparent none; margin-bottom: 10px;"> <div class="col-posthead-1" style="border-style: none; border-width: initial; outline: transparent none; vertical-align: top;"> <div class="table-title" style="border-style: none; border-width: initial; outline: transparent none; display: table;"> <div class="col-title-2" style="border-style: none; border-width: initial; outline: transparent none; display: table-cell; vertical-align: top; word-break: break-word; width: 116px;"> <div class="review-company-title" style="border-style: none; border-width: initial; outline: transparent none; color: #999999; font-size: 18px; font-weight: 600; line-height: 17px; display: inline-block;"> <a style="color: #666666; text-decoration: none; border-style: none; border-width: initial; outline: transparent none; transition: all 0.2s linear;" href="telkom">Telkom</a></div> <div class="hpi-badge" style="border-style: none; border-width: initial; outline: transparent none; margin-left: 5px; padding: 2px 5px; color: #ffffff; border-radius: 4px; display: inline; background-color: #0fa8e3;">2.1</div> <div class="review-company-subtitle" style="border-style: none; border-width: initial; outline: transparent none; margin-top: 7px; color: #999999;">Telecommunications</div> </div> </div> <div class="col-posthead-2" style="border-style: none; border-width: initial; outline: transparent none; vertical-align: top; min-width: 150px; text-align: right; height: 30px; line-height: 30px; width: 628px;"> </div> </div> </div> </div> </div> </div> <div class="ms-review-content" style="border-style: none; border-width: initial; outline: transparent none;"> <h6 style="font-family: 'Source Sans Pro', Geneva, Verdana, sans-serif; font-weight: 600; line-height: 1.1; margin-top: 0px; margin-bottom: 0px; font-size: 12. ********** 814697px; outline: none;">Telkom mobile sales useless</h6> <div class="post-copy" style="border-style: none; border-width: initial; outline: transparent none;"> <div class="page-review-subline" style="border-style: none; border-width: initial; outline: transparent none; margin-bottom: 15px; font-size: 11px; color: #0fa8e3;"><a class="mobi-author" style="color: #666666; text-decoration: none; border-style: none; border-width: initial; outline: transparent none; transition: all 0.2s linear;" href="profile/nicky-newton">by nicky-newton <span class="author-reviews" style="padding: 2px 6px; border-radius: 4px; font-size: 10px; background-color: #efefef;">1</span></a></div> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px;">On 01.03.2017 I asked for a consultant to call me as I wanted to secure a free me 1gb contract for my mother-in-law. Amanda from WNS, the company Telkom now uses to deal with telesales, called me. Everything went well. Contract was approved subject to payment of 1st debit order, which was deducted from my bank account on 7 March. 22 March I called customer services to track my order. After being sent from one dept to another, and being on my cell for almost 2hrs, I eventually got thru to Onke, another WNS consultant. She advised that the application appears to have been canceled due to lack of stock. To date no-one can answer as to why my money has not been refunded to me! The staff handling the fb messenger site have really tried to help, by escalating my complaint / query to the correct depts, but they can only do so much. </p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px;">I will go to my bank tomorrow to see if they can reverse the debit order, but doubt I will have much success there! But I expect someone with knowledge & authority from Telkom to have the decency to call me & explain what happened here! All they are saying is that there are no pending orders in my name! </p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px;">Seems a bit ridiculous to spend so much money on advertising products that no-one can buy! </p> </div> </div> </div> <br /> <div class="mobile-actions-holder" style="border-style: none; border-width: initial; outline: transparent none; margin-top: 10px; margin-bottom: 8px; padding: 12px 8px; height: 40px; color: #999999; background-color: #efefef;"> <div class="share-size-show-list" style="border-style: none solid none none; border-right-width: 1px; border-right-color: rgba(204, 204, 204, 0.309804); outline: transparent none; margin-top: -10px; padding-right: 8px; float: left; height: 38px;"> <div class="mobile-spacer" style="border-style: none; border-width: initial; outline: transparent none; margin-top: 11px;"><a class="-ico-share show-spacer" style="color: #666666; text-decoration: none; border-style: none; border-width: initial; outline: transparent none; transition: all 0.2s linear; position: relative; margin-top: 12px !important; margin-left: 25px !important;" href="telkom/reviews/telkom-mobile-sales-useless- ********** " data-toggle="modal" data-target="#ShareModal- ********** ">Share</a></div> </div> <div class="share-size-show-list" style="border-style: none solid none none; border-right-width: 1px; border-right-color: rgba(204, 204, 204, 0.309804); outline: transparent none; margin-top: -10px; padding-right: 8px; float: left; height: 38px;"> <div class="mobile-spacer" style="border-style: none; border-width: initial; outline: transparent none; margin-top: 11px;"><a class="-ico-follow show-spacer" style="color: #666666; text-decoration: none; border-style: none; border-width: initial; outline: transparent none; transition: all 0.2s linear; position: relative; margin-top: 12px !important; margin-left: 25px !important;" href="auth/login">Follow</a></div> </div> <div class="share-size-show-list" style="border-style: none solid none none; border-right-width: 1px; border-right-color: rgba(204, 204, 204, 0.309804); outline: transparent none; margin-top: -10px; padding-right: 8px; float: left; height: 38px;"> <div class="mobile-spacer" style="border-style: none; border-width: initial; outline: transparent none; margin-top: 11px;"><a class="-ico-like show-spacer" style="color: #666666; text-decoration: none; border-style: none; border-width: initial; outline: transparent none; transition: all 0.2s linear; position: relative; margin-top: 12px !important; margin-left: 25px !important;" href="auth/login">Like</a></div> </div> </div> </div> <div id="message-refresh" style="border-style: none; border-width: initial; outline: transparent none; margin-top: 30px; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;"> <div class="row review-comment row-spacing-content" style="border-style: none; border-width: initial; outline: transparent none; margin: 10px -15px;"> <div class="review-comment-private-col-2 col-xs-10" style="border-style: none; border-width: initial; outline: transparent none; padding-right: 15px; padding-left: 15px; position: relative; min-height: 1px; float: left; width: 650px;"> <div class="review-comment-content" style="border-style: none; border-width: initial; outline: transparent none;"> <div class="page-review-copy private-msg" style="border-style: none; border-width: initial; outline: transparent none; padding: 15px 20px; min-height: 130px; background-color: #ffffff; background-position: initial; background-repeat: initial;"> <h5 class="private-msg-head" style="font-family: 'Source Sans Pro', Geneva, Verdana, sans-serif; line-height: 1.1; color: #0fa8e3; margin-top: 0px; margin-bottom: 13px; font-size: 12. ********** 38147px; outline: none; position: relative;">TelkomSA rep**** <span style="font-weight: bold;">privately</span>:</h5> <div class="post-date" style="border-style: none; border-width: initial; outline: transparent none; margin-top: 5px; color: #888888; font-size: 10px;"> Mar 26, 2017</div> <div class="post-time" style="border-style: none; border-width: initial; outline: transparent none; margin-bottom: 15px; color: #b8b8b8; font-size: 10px; font-style: italic;">1 day ago</div> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-size: 14px !important;">Thank you for making contact with us.<br /><br />Please be assured that this matter has been escalated to the relevant department and feedback will follow.</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-size: 14px !important;">Your reference number is AI ********** </p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-size: 14px !important;"><br />We apologise for any inconvenience caused.<br /><br />Kind regards</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-size: 14px !important;">Yazied </p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-size: 14px !important;">Telkom Social Media Team</p> </div> </div> </div> </div> <hr style="box-sizing: content-box; height: 0px; margin-top: 20px; margin-bottom: 20px; border-top-width: 1px; border-top-style: solid; border-top-color: #eeeeee;" /> <div class="row review-comment row-spacing-content" style="border-style: none; border-width: initial; outline: transparent none; margin: 10px -15px;"> <div class="review-comment-private-col-2 col-xs-10" style="border-style: none; border-width: initial; outline: transparent none; padding-right: 15px; padding-left: 15px; position: relative; min-height: 1px; float: left; width: 650px;"> <div class="review-comment-content" style="border-style: none; border-width: initial; outline: transparent none;"> <div class="page-review-copy private-msg" style="border-style: none; border-width: initial; outline: transparent none; padding: 15px 20px; min-height: 130px; background-color: #ffffff; background-position: initial; background-repeat: initial;"> <h5 class="private-msg-head" style="font-family: 'Source Sans Pro', Geneva, Verdana, sans-serif; line-height: 1.1; color: #0fa8e3; margin-top: 0px; margin-bottom: 13px; font-size: 12. ********** 38147px; outline: none; position: relative;">TelkomSA rep**** <span style="font-weight: bold;">privately</span>:</h5> <div class="post-date" style="border-style: none; border-width: initial; outline: transparent none; margin-top: 5px; color: #888888; font-size: 10px;"> Mar 27, 2017</div> <div class="post-time" style="border-style: none; border-width: initial; outline: transparent none; margin-bottom: 15px; color: #b8b8b8; font-size: 10px; font-style: italic;">1 day ago</div> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-size: 14px !important;">Good day</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-size: 14px !important;">Trust you are well.</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-size: 14px !important;">May you kindly private message us your ID number for further investigation.</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-size: 14px !important;">Kind regards</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-size: 14px !important;">Ithabeleng</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-size: 14px !important;">Telkom Social media team</p> </div> </div> </div> </div> <hr style="box-sizing: content-box; height: 0px; margin-top: 20px; margin-bottom: 20px; border-top-width: 1px; border-top-style: solid; border-top-color: #eeeeee;" /> <div class="row review-comment row-spacing-content" style="border-style: none; border-width: initial; outline: transparent none; margin: 10px -15px;"> <div class="review-comment-private-col-2 col-xs-10" style="border-style: none; border-width: initial; outline: transparent none; padding-right: 15px; padding-left: 15px; position: relative; min-height: 1px; float: left; width: 650px;"> <div class="review-comment-content" style="border-style: none; border-width: initial; outline: transparent none;"> <div class="page-review-copy private-msg" style="border-style: none; border-width: initial; outline: transparent none; padding: 15px 20px; min-height: 130px; background-color: #ffffff; background-position: initial; background-repeat: initial;"> <h5 class="private-msg-head" style="font-family: 'Source Sans Pro', Geneva, Verdana, sans-serif; line-height: 1.1; color: #0fa8e3; margin-top: 0px; margin-bottom: 13px; font-size: 12. ********** 38147px; outline: none; position: relative;">TelkomSA rep**** <span style="font-weight: bold;">privately</span>:</h5> <div class="post-date" style="border-style: none; border-width: initial; outline: transparent none; margin-top: 5px; color: #888888; font-size: 10px;"> Mar 28, 2017</div> <div class="post-time" style="border-style: none; border-width: initial; outline: transparent none; margin-bottom: 15px; color: #b8b8b8; font-size: 10px; font-style: italic;">8 minutes ago</div> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-size: 14px !important;">Hi,</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-size: 14px !important;">May you please provide us with the information requested.</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-size: 14px !important;">Regards</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-size: 14px !important;">Diketso<br />Telkom Social Media Team</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-size: 14px !important;"> </p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-size: 14px !important;">I AM TRYING TO RESPOND BUT CANNOT LOG INTO THE FB PROFILE I SIGNED UP ON! TELKOM SOCIAL MEDIA TEAM, PLS CONTACT ME ON ********** 013. I WILL BE ABLE TO PROVIDE YOU WITH REQUIRED INFO. APOLOGIES FOR INCONVENIENCE! </p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-size: 14px !important;">NICKY NEWTON</p> </div> </div> </div> </div> </div>

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Replies (1)
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Nicky N's update29 Mar 2017, 21:19
Reviewer Update

Thank you, refund has been received. It will be great if the sales dept gets jacked up because Telkom definitely has excellent products... We just can't order them!