Telkom Mobile's Service Stinks!

<p>I am still wating to get my upgrade handset after a week! InitiallyI was told it would take x 2 days after being told they had no stock when there actually was stock at the store. Lots of contradicting information by both the store agent and call centre agents. The branches do not answer their landlines and you are forced to go their physically or enquire via the call centre. The call centre told me the store agent never initially sent through the documentation for credit verification???!!! I had to go back to the store - the agent claims he did. I was told I needed to pay a penalty and until I insisted he find out why and what it was for he said he was unable to do so. The agent had the phone with him when I app**** for the upgrade last Monday and I was under the impression I would receive it once he had processed the upgrade. Only after processing everything did he inform me that I needed to wait for credit verification and this would take x2 days! I am still waiting and today the call centre says they are also confused as to why it is taking so long. I returned to the branch on Friday to check on things - he said it should even be through by today....</p>