JA
Jandy A

1 reviews | Active since Dec 2016

16 Dec 2016, 16:54

Telkom Mobile's Pathetic Service!

<p>I have had the worst customer service from Telkom Mobile for the past three months. It started when my bank details changed and the agent that assisted me failed to SAVE my new account details. Telkom proceeded to deduct money from my old account and when the debit order was returned (without notfication) they then suspended my line and charged me with a penalty fee.</p> <p> </p> <p><br />1) Telkom gave me a number that was not recycled but belonged to a guy by the name of Robert Robertson who owes countless companies money! I always get calls from people harassing me because they are looking for him.</p> <p>2) Whenever I call customer care I have to hold for over 20 mins to speak to a team leader, I spoke to ANDY MABOSHEGO MONDI MZULWINI and XOLISWA THABETHE who were nothing short of ***********. Nobody ever comes back to me or resolves the issue.</p> <p> </p> <p>I am beyond frustrated at this point!</p> <p><br />I spoke to Limeeze Illsa Samuels who was the only person that took the time to try and assist me, even though my payment is reflecting and I was promised my account would be un suspended by COB I am still WAITING!! </p>

0
Replies (0)