TELKOM MOBILE *****S FROM CUSTOMERS

Dear Telkom Mobile Customer Service,

I am writing to formally complain about the ongoing issues with my account, which have caused significant financial distress and concern. Below is a summary of the key problems:

1. March 2024 Debit Reversal: My usual debit of R2,690.16 was processed in March, but a few days later, the amount was reversed without explanation.

2. April 2024 Mid-Month Debit: Instead of debiting my account on the agreed 26th April, you took the payment on 15th April with penalty fees and a double charge, breaching our contract.

3. Unauthorised Penalty Fees: The following month you tried debating me on the 15th of May AGAIN and also with penalty fees after speaking to you and confirming it won’t happen again!! I was debited R8,115.85, including penalty fees, which were never agreed upon. This overcharge continued every month from April to October.

4. Recent Overcharges: This month, you debited the usual R2,690.16 and then attempted to take an additional R2,000, followed by an attempt to debit R19,000! These actions are completely unacceptable.

Additionally, please note that I always had sufficient funds available for my debits, yet these errors continue to occur, and no valid reason has been provided.

These unauthorised charges have severely impacted my finances and credit, and I demand the following:

- A full refund of all excess charges since April 2024. - An explanation for the mid-month debits, added penalties, and attempted excessive charges. - Assurance that my account will be debited correctly, as per the agreed terms.

If this matter is not resolved immediately, I will escalate the complaint to the relevant authorities and consider legal action.

Please resolve this without further delay.

Sincerely, Erin Prince ***