telkom mobile run by a bunch of idiots!!!!!

Telkom runs a *123# promo. I had loaded my account with airtime so that I could make use of the promo. I purchased promo no1 which is 500mb of data for R20 for 2 days but was charged R35. When I called the call centre on 180 I was told by thulani that there is nothing he can do and that I would have to wait until Monday until someone attends to my problem. Why should I as a customer wait 72 hours for a query to be resolved??? This is not the first time a situation of this nature has occurred. I honestly don't get how call centre agents are trained these days because all they can tell a customer is \I understand your frustration sir/mam". What exactly about my frustration do you understand??? When in fact toy are supposed to be sorting out my query!!!! Customer services are now a past time in this country. It is not the job of the customer to come upwith a solution but in this messed up company called tTelkom mobile I think customers should take the place of the idiots that work there!!! Had enough of service failure. Hopefullysomeone with half a brain at tTelkom can let customers know what's going on!!!! Because its everyday customers like myself that keep Telkom in business!!!!! """